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Headset keeps turning off

Audipeanut
Honored Guest

When turning on, it lights up with the black and white camera background and then it powers off.  This keeps harrowing even though it's charged 70 % and even when it's plugged in. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @Audipeanut! We hate to hear that you're not currently able to enjoy your oculus device! We will be more than happy to look into this issue. Just to clarify, we have a few questions:

  1. How long has this been happening?
  2. Are you getting any kind of error?
  3. When you plug it in to charge, what color is the LED light?

We look forward to your responses! We'd love to get you back to gaming soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey hey @Audipeanut! We wanted to drop by and see if you're still in need of some assistance with your device. Give us a shout if you've got any burning questions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!