2 weeks ago
- last edited
2 weeks ago
by IamGroot24
I just got my Meta Quest 2 a few days ago and finally got to setting it up. I got to the part that it tells you to go into the Meta app and pair it with a 5 digit code. I got the point of putting the but each time I put in the code it tells that it couldn't find a headset with that code. I know I put the code in correctly all those times but it just keeps saying that there is no Meta Quest 2 headset with my code meaning I can't finish the set up meaning my Meta Quest 2 is unusable.
Hey there, @Temtsu. We can definitely understand how concerning it is when a headset won't pair correctly with the mobile app, and we'd be glad to help out however we can! Here's some troubleshooting to run through and see if it helps:
Ensure the phone's Bluetooth is turned on and the headset is turned on.
Ensure the app and headset are using the admin account, and not an additional account.
Clear the Bluetooth cache on the phone. (see below)
Power cycle the phone and the headset.
Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
Uninstall and reinstall the Oculus application on the phone.
Ensure the phone and headset are connected to same wireless network.
If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
Try using a different phone.
Factory reset the headset
Bluetooth information may vary from device to device.
On an Android device
Open Settings and go to Apps.
Go to Bluetooth
Tap on Storage and Clear Cache.
On an iOS device
Open Settings and select Bluetooth.
Forget every Bluetooth device in the My Devices list using the "i" icon.
Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.
Hey there, @Temtsu. We can definitely understand how concerning it is when a headset won't pair correctly with the mobile app, and we'd be glad to help out however we can! Here's some troubleshooting to run through and see if it helps:
Ensure the phone's Bluetooth is turned on and the headset is turned on.
Ensure the app and headset are using the admin account, and not an additional account.
Clear the Bluetooth cache on the phone. (see below)
Power cycle the phone and the headset.
Power off and then back on again. If unable to power off the headset normally, hold down the power button for 30 seconds.
Uninstall and reinstall the Oculus application on the phone.
Ensure the phone and headset are connected to same wireless network.
If using a dual-band router, also make sure they are connected to the same band (2.4 GHz or 5.0 GHz) as well.
Try using a different phone.
Factory reset the headset
Bluetooth information may vary from device to device.
On an Android device
Open Settings and go to Apps.
Go to Bluetooth
Tap on Storage and Clear Cache.
On an iOS device
Open Settings and select Bluetooth.
Forget every Bluetooth device in the My Devices list using the "i" icon.
Restart your iOS device to clear the cache. After restarting, you will be required to re-pair with Bluetooth devices again.
Hey there, @Temtsu. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
We're glad to hear it! If there's ever anything else we could help out with or if you have any questions that we could answer, please feel free to reach out to us!
Hi, I am having same issue with my device as well. I have done everything from above steps, but still my app says "Headset Not Found". Can you please advise what can I do to connect headset? Thanks
