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Headset not turning on

YZYM0Nk3Y
Honored Guest

This happened yesterday, once I was about to get on it just didn’t turn on, I assumed it was dead so I tried charging it and nothing worked and here I am today making a post to see if anybody could help me with this problem, because I really don’t wanna waste $399 for the Quest 3.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @YZYM0Nk3Y! We know how disappointing getting pulled away from the virtual world can be, so we'd like to do everything we can to get you back to gaming! First and foremost, let's make sure we have all the pertaining information on this issue so we can figure out how best to address it. Please clarify the following details when you get a chance:

  • What specific charger/cable are you using to charge the headset?
  • Are you charging from a wall outlet or PC? 
  • How long was the headset left on charge for?
  • When the headset is plugged up to charge, does an LED light pop on? If so, what color is that light? 
  • So we don't repeat any, what troubleshooting steps have you already tried?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @YZYM0Nk3Y! We're checking in on that issue you were reporting with your headset not powering on properly. Do you still need assistance? If so, let us know and we be sure to provide those requested details in our last message for reference. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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