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Headset power button broken

Turbopeterselie
Honored Guest

if i start up my vr quest 2, it will go passed the meta logo, tegen Grey screen. But then it will turn off automaticly.  Well not fully, just if you press it once. And when i try to click it again, it will stay stuck on Grey screen. I tried powering the headset, factory reset but nothing worked. Anyone that knows how to fix this issue?

3 REPLIES 3

emmett_25
Honored Guest

im having the same issue

Oh no! We definitely want to get you back into VR as soon as possible. Shoot us a PM so that we can continue to better assist you with getting this looked at for you. As well as @Turbopeterselie if this issue persist go ahead and get connected with us! 

 

Go ahead and, select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day! 


 

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MetaQuestSupport
Community Manager
Community Manager

Hi again @emmett_25 & @Turbopeterselie! We hope you're having a good day so far. We just wanted to check in with you and see if you received our last message. If you ever need further assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!