Headset says error: Oculus System Utilities keeps stopping

[bmxz_ryan]

I need help.  My vr is saying Oculus Utilities are not working and I don't know how to fix it

[lolface.332094]

I am having the same issue. We have a quest 2. It is cycling through start up, error codes, crashing. I can't keep it off long enough to do a factory reset, I tried booting it from the menu but the moment I click on boot device it shuts off without taking me to the yes/no option. How can I even do a factory reset if it has to be off and it won't STAY OFF. Here is a screen shot I managed to take. 

 

 I'm going to let it continue to cycle through until it dies I guess. Maybe we'll try a different vr brand, this one seems to have been full of issues since we got it.

[MetaQuestSupport]

Hey there, @lolface.332094! So if you are having issues with completing a Factory Reset from the headset itself, you can also do a remote Factory Reset from the paired mobile app. For steps on how to do so you can follow the Factory Reset steps to do so from your phone here. Should this not resolve the issue for you, please reach out over a private message so we can take a look into the next steps to get you back to gaming without issues quickly. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Hopefully this works for you, however we will be waiting for a private message in case you do need further help. 

[MetaQuestSupport]

Hey there, @lolface.332094! Just checking in to see if you still needed assistance with your headset. Please reach back out over a private message as directed above and we will be more then happy to work with you further. 

[lolface.332094]

It's all good for now. Did a factory reset after a bit of struggle. Thankfully was able to get back all the things we'd purchased too.

[MetaQuestSupport]

That's great to hear @lolface.332094! Please reach out if you need anything else!

[dumbell4]

3 factory resets in 3 months. Very frustrating 

[MetaQuestSupport · Accepted solution]

Hey @dumbell4. We understand your frustration and would love a chance to make things right. Since you are stating you have done a factory reset multiple times with no resolution to your issue, we would like to get things over to our private messages. If you could, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We appreciate your time and look forward to getting that message from you soon to continue helping you.

[MetaQuestSupport]

Hi again, @dumbell4. We just wanted to stop in and make sure you have been taken care of. If things are still not resolved, don't forget to reach out to our PMs. We hope to hear from you soon.

[Sandraway80]

I have the same problem with my quest three and it happens the second I turn it on it shows that all apps that were on the headset keep stopping please help

[bloxycreates]

my vr keeps saying this I don’t know what to do it won’t turn on it will but it shows this message then shuts down
Com.facebook.wearable.system.location.service.vro… keeps stoping