07-10-2024 02:44 AM - last edited on 07-10-2024 01:54 PM by AliceinVRworld
My headset (quest 2) just stays at the loading screen when I try turning it off it just restarts it only turns off when my batter dies.
07-10-2024 02:39 PM
Hey there, @ZamJaam. Having your headset stuck at the loading screen sounds like you may be stuck in a startup loop. Not to worry, we are here to help, and we are more than happy to assist you in getting this resolved so you can get back in the game. Just to ensure that we can give you the best assistance possible, we wanted to ask you a few questions about what you're experiencing.
Once we have these details, we'll be able to move forward in the process of getting this resolved. On that note, we hope to hear from you soon!
07-11-2024 12:03 AM
I first experienced this issue four days ago back then for the first two days it said com.facebook.location keeps stopping or something like that and yes i have my meta quest 2 connected to my phone also i have tried to shut down, restart and wait for the battery to run out if you can help please do.
07-11-2024 08:33 AM
Thank you so much for providing that information! We are more than happy to troubleshoot this issue together!
Please try the steps below to see if it fixes this issue.
If these steps don't work, please go ahead and send us your device serial number and country, so we can explore all of our options.
We hope these steps help! Please let us know how it goes. We look forward to hearing back from you!
07-15-2024 08:35 PM
Hi again @ZamJaam! We're following up to see if your issue was resolved. If you find that you need further assistance, please don't hesitate to reach back out to us!
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