Hey there, @paul103.2024! We understand that your newly purchased headset is stuck on the exploring screen. We truly don't wish this experience upon our new Meta Quest family member. We are more than happy to assist you with this issue! Just to be sure, you have attempted a hard reboot and a factory reset? Are there any other troubleshooting steps you have attempted?
If you have tried the steps above, please reach out to us with a PM! We would love to help you further with your frozen display. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We hope to hear back from you soon!
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