My son set up our quest 3 using his account. I'm trying to add a user. I clicked "add user" and it told me to go to auth.meta.com/device and enter the code which I did. Then the app (on my phone) told me "you can now close this window and return to the headset" so I did.
Now the headset is stuck in the "go to auth.meta.com/device" window. I can't seem to close this window or move on or even go back. I can't pair it again because the headset doesn't have any code displayed. The pairing must have worked because my facebook profile image is there and everything, but I can't do anything with the quest 3.
Thanks. I was able to resolve this by logging in as the owner profile and deleting my second user and then adding it again. I think maybe I didn’t complete all the safety tutorials and stuff. Thanks for the help!
Hey @VultureSmokey! We can most definitely understand how this can impact your experience and know that having family join in on the fun in VR is essential. Not to worry though, we are here to help out anyway we can. First things first, we would like to make sure that when you are trying to receive the code that you are logged into the correct account. We can provide the steps on how to add accounts again here. Just make sure you are on the primary account.
Also, you may want to make sure that you're not singed into the secondary account you created when visiting www.meta.com/device. A good way to tell if you're not signed into the wrong account would be to access www.meta.com/device through an incognito tab so you're forced to sign in again incase your secondary Meta account is being automatically signed in.
Give this a try and let us know if this helped.
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Thanks. I was able to resolve this by logging in as the owner profile and deleting my second user and then adding it again. I think maybe I didn’t complete all the safety tutorials and stuff. Thanks for the help!
Hey @VultureSmokey! We appreciate you letting us know of the issues you had encountered and we are even more glad that you were able to resolve the issues yourself and we are grateful for providing the steps that you took to resolve this on your own! If you need any other help or have any future questions, please do let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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