Headset tracking lost loop meta quest 2

[lil_justino]

So whenever I boot up the headset day or night I can use it normally for about 10 to 15 minutes before it loses tracking and no matter what it decides not to work for a long period of time,I’ve tried factory reset, guardian reset, new batteries, and numerous other tricks to no avail, this headset I know doesn’t haven’t any insurance but it’s barely used, is there any fixes or no

[MetaQuestSupport]

Hey there, @lil_justino! We hope to help you make tracking issues a thing of the past so you can get back to enjoying VR to the fullest! 

So we can best assist, please answer the following question for us: 

• Are you having controller tracking issues as well?

Sometimes tracking issues can be caused by tracking not being turned on or environmental factors. So please try the following: 

Making sure tracking is turned on

• Click on the clock on the left side of the universal menu
• Select Settings
• Select System from the Settings panel
• Select Headset Tracking from the left side panel
• Make sure Headset Tracking is ticked

Ensure your environment has the proper lighting

• Remove your headset
• Make sure lightning in the room hasn't changed, if it has turn on additional lights or relocate to a more well-lit room

Clean your tracking cameras

• Clean them using a dry microfiber cloth

Please let us know if that helped at all. We look forward to hearing back from you! 

[MetaQuestSupport]

Hi again, @lil_justino! We just want to check in with you to see if you still need some help with the tracking issues you were experiencing. If so. please don't hesitate to give us a shout, as we're happy to help!