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Headset turns off after boot up

feddytheguest
Explorer

so when ever i turn on my headset it loads to the meta logo and then the 3 dots and then a black screen AND then it turns off.
i tried every thing, from cleaning, soft/hard boot, factory resetting, leaving it to charge and being on and off.

nothing is working i have literally tried EVERY THING.

some one please help.

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there @feddytheguest! We hate to hear you are having trouble getting your device to startup, and we are here to help figure out what's going on. We'd like to thank you for providing us with all of your troubleshooting steps as this helps our process move faster. To explore warranty options we need to get some information from you and would like to invite you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

alright sent you a message i hope we can get my head set fixed 🙂

We received it, @feddytheguest!

 

We'll continue there, see you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

alr cool 🙂

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