Headstrap connector broke off my headset

[Venisunseeker]

While putting on the not inexpensive headset, the thin plastic bar that the headstrap feeds through broke. I’m really surprised this piece that is a focal stress point of the headset assembly is made of such small diameter plastic. What are the fixes for this issue. Looks like an engineering issue to me. Off the shop I go while I wait for a solution reply. Game over for today….

[Striteboi]

Same happened to me, but the connector came off during gameplay.

[Nortorp]

very frustrating I’m in the process of getting a new headset.  not sure why I get a whole new one, but I’m not complaining

[Striteboi]

Same here, they said it was self inflicted tho so i’m requesting a repair in hopes of a cheaper option 

[580Gaming]

I had the exact same thing happen except the headstrap was already on and I was playing when it snapped.

[MetaQuestSupport]

Hey there @580Gaming! We got your PM! We will be with you as soon as possible!