03-16-202402:12 PM - last edited on 07-13-202409:34 AM by TheLegend27
While putting on the not inexpensive headset, the thin plastic bar that the headstrap feeds through broke. I’m really surprised this piece that is a focal stress point of the headset assembly is made of such small diameter plastic. What are the fixes for this issue. Looks like an engineering issue to me. Off the shop I go while I wait for a solution reply. Game over for today….
Hey there, @Venisunseeker! We were going through the posts and noticed that your head strap connector had broken. We wanted to ensure you got the assistance you needed, and hop in to offer assistance. Durability is important when it comes to being able to properly use your headset, and we definitely want to look into that broken head strap feed.
We want to ensure that you get assistance as quickly as possible with this, and in order to avoid any personal information from being shared publicly, we would highly encourage that you send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We are looking forward to hearing back from you and working together on this!
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Hey, hey! We were just checking in on you to see how everything was going regarding your head strap connector. We want to ensure you get the assistance you need, and to also let you know we are still here if you need us! If you do still need assistance, please let us know by responding to our previous post and we will be more than happy to assist you further!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
This is has also happened to me on my Q3, while putting on the headset, the pin just broke off. I immediately returned (via repair /return process) it the store that I bought from (CoolBlue in Belgium) . After a about week I received a email saying that my insurance claim had been processed and my account partial credit !? I replied directly saying i didn't agree as the headset is under warranty (bought on launch day). They are claiming it is "user damage" ( as verify by Meta) and clearly have idea about the headset design ,when strap connect is protected by the facial interface. I have tried explaining over several emails (two different languages and three weeks later still no process. Strangely enough, I had the same issue with my quest 2 (same store, back when they were the solo reseller Belgium) Again , a day one purchase but this the refund me in full and pro-rato on insurance .
I would really appreciate any help , as want to get a replacement headset as soon as possible but if I accept their I will be 138 Euro out of pocket for 5 month old headset which still is under warranty .I'm currently in limbo with my headset . My only other option is to open a legal case against which could take months.. which probably mean I will not that company nor buy another Meta product.
Hey there, @Rowdoc and @Nortorp, we appreciate you both reaching out about this! We have received both of your direct messages and have already responded to assist further. We know how important it is to have a device in god condition, so we would love to review what we can do to further assist.
If anyone else is having issues with their headsets condition, feel free to reach out to us from our Profile Page and explain what happened so we can investigate further. Pictures help greatly as well!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We just wanted to follow up with you on the issues you were having. Do you still need assistance with this matter? Feel free to reach out to us anytime for further assistance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm still in contact with Meta Support and waiting for a solution that will uphold my legal consumer rights that the store doesn't want to honor (without the my for about a month at this point)
I just had the exact same thing happen. It effectively makes your VR headset completely useless since no headset strap can work with it. I have no idea what to do, but I feel like I paid enough that that should get fixed. Just really disappointed that they use such a cheap plastic piece there. I am not rough with this headset at all so this is disappointing.
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