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Health and safety video for device setup.

altruistic_coast
Honored Guest

Please help . My husband has set me up an account on his meta quest 3. I’ve done everything required and it keeps telling me to log in and do health and safety video which I did but it keeps saying it. I can’t get past this point. Help! 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @altruistic_coast! You shouldn't have to miss out on using your headset to play some amazing VR content, so we'd love to assist further! To clarify this situation a bit, are you adding your account on the headset as an additional account? Is this the first additional account on the headset? Also, were you able to log into your account on the Meta Quest mobile app to get it added using these steps? Keep us updated and we can continue from there! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @altruistic_coast! We're reaching back out to check in on that issue you were reporting with adding your account onto your husband's headset. If you still need assistance, please don't hesitate to let us know and be sure to share those requested clarifying details from our last post for reference. We'll be keeping an eager eye out for your next update!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

S trying to set up my Oculus go with the meta horizon app It is asking me to watch the safety and health video and the video will not play so I can't continue setting up my Oculus until I watch the video

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