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Hello I changed phones and I can't recover my 2FA

NymphNemesis666
Honored Guest

Hello recently my phone broke and I had to change, I set up a 2FA on my previous phone and sadly I cannot login in my account anymore, would it be possible to remove my 2FA so I can add it again on a proper 2FA App

Thank you!!

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there! 

 

Thank you for your message. We would be delighted to help you with your 2FA issue. We would need to ask you a few questions in order to move things forward. Could you please send us a DM? To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Speak soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there!

 

We're just making you aware that we've seen your message and we will just be a few minutes while we look into this for you.  

 

Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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