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Hello. I'm having a issue with my quest 2 error: generate a new device code

karenm0418
Honored Guest

My Quest had the main account and a 2nd profile. I can connect with the 2nd profile but am unable to connect with the main profile. 

error message: something went wrong generate a new device code

And when I click on generate a new device code the same error pops back up again.

3 REPLIES 3

karenm0418
Honored Guest

I also wanted to add that the headset said there were no updates to install. 

Hi @karenm0418. We see you are not able to receive the verification code needed to get into your account. This is definitely something we can assist you with. First, we must ask that you have thoroughly checked your emails, spam and junk included. If you have done so and have not yet received the email, we ask you to send us a PM. In this private message, we can gather sensitive information to proceed with the solution. To send us that private message Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @karenm0418! We just wanted to touch base with you and see if you were able to find the email or send us a private message. We eagerly await your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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