Hello, folks! Thanks for reaching out to the community with this issue! It's never fun to launch a game and run into immediate issues running it, so be assured we'll be happy to help find a resolution with all of you! Some things you can try that might help:
Remove any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Log out of and back into the phone app and then try again.
Hopefully the restart will help, if not please let us know! Happy holidays!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
That did nothing the issue is because when you launch the game it says developer mode needs to be enabled and it cant be on kid accounts. So its making it so the game is unplayable for kids. Which is an issue when the game is rated for everyone to be able to play it.
Same issue. Please tell us what the fix is or when it will be updated? I turned on developer mode on my account but on my kids account it still says ask your parent. What do we do META??
Same issue here. I purchased this an hour ago and have tried all of the suggested resolutions with no luck. What do we do? If it cannot be resolved, please tell me how to refund my purchase.
Hey all, thank you for keeping the conversation going about this! We're seeing some similar issues that have been resolved by altering the Microphone permissions on the headset. Go into your settings and try to enable the microphone for NFL Pro Era and see if that makes any change in your symptoms, and then let us know the results! Looking forward to the replies!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Gorilla Tag has had the same issue (wanting developer mode) but a solution was found last week: the actual issue was the game didn't have microphone permissions. Going into the headset permission settings and enabling the microphone has fixed it for multiple people. Perhaps NFL Pro Era has a similar issue, a permission (maybe not microphone) isn't enabled and it's giving a misleading error message.
Edit: meta support posted while I was still typing mine.
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