Hi @HoosierMZ! Thank you for expressing your recent experience with the NFL Pro Era game. What we found as an option to resolve this issue is to alter the microphone permissions on the headset. Go into your settings and try to enable the microphone for the NFL Pro Era game title. However, if you're still having trouble after trying those steps, please don't hesitate to reply back to us! We hope you have an amazing day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
You need to click onto the app, as in click the squares at the bottom that say APPS. Then you will get to the screen with all apps and you will be able to see the 3 dots when you hover over the Pro Era app. Go to Permissions and toggle the microphone on.
Hello @HoosierMZ! We are just circling back to you, so we can make sure NFL Pro Era is working as it should be now. We are always here to help. Feel free to reach out to us anytime! We are just one message away!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for the potential fix and for following up - very impressive customer care! We won’t be able to attempt the fix until this evening - I will follow up with the results, which are hopefully as good as the other folks who’ve tried the same fix.
Hey there! We are always here to help! Hopefully, this fix will work for you as well, so we can get this sorted out. We are just a message away in case you need any additional troubleshooting steps. You are welcome to contact us anytime!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
