I'm having trouble signing in to my account because I no longer have access to the phone number associated with it. I recently purchased a Quest 3, but I'm unable to use it as I can't log in due to the two-step authentication. Can you please help me with this issue?
Hey again @riazia, we understand that you have already contacted our support team. You are welcome to wait for them to reply, or you can PM us and we can take a look into your case.
Thanks!
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Hey @riazia , If you're still having issues just remember we are a message away!
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've already reached out to Metaquest support via email and got a response from someone named Romeo. They asked me to provide the name as it appears on the Account or Meta Account tabs, which I did. However, I haven't heard back from him since. I sent my email requesting help three days ago.
Hey again @riazia, we understand that you have already contacted our support team. You are welcome to wait for them to reply, or you can PM us and we can take a look into your case.
Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
