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Help! My Facebook Account Was Hacked and I Can’t Log In

ali.falak.maf
Honored Guest

Hello,

My Facebook account has been hacked. I was able to reset my password, but the hacker had already enabled two-factor authentication (2FA), and now I am completely locked out.

The hacker also:

  • Removed all my friends
  • Deleted my photos and posts
  • Possibly deactivated or restricted my account

I have already:
:white_heavy_check_mark: Tried using "Try another way" to receive a login code, but I don't have access to any 2FA methods
:white_heavy_check_mark: Submitted my ID via facebook indentity verifaction 
:white_heavy_check_mark: Reported my account as hacked at 
:white_heavy_check_mark: Asked friends to report my account

But I haven't received any response from Facebook yet. I need urgent help to regain access.

If a Meta support representative is here, please help me recover my account. Any advice or assistance would be greatly appreciated!

Thanks in advance!

1 REPLY 1

kh.laura
Moderator
Moderator

Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. If your account was hacked, the best place to get help is here: https://www.facebook.com/help/1306725409382822/ 

 

We will be closing this thread since there’s nothing else we can do to help. 

 

Thanks

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