cancel
Showing results for 
Search instead for 
Did you mean: 

Help Needed: Age Verification Issue with Blocked Meta Account

NyugtonMalac
Honored Guest

Hello Meta Community,

I'm looking for advice on a verification issue with my other Meta account, which was recently blocked for age verification. The account was set up with a fictional username, and each time I attempt to verify my age using a valid ID, the verification is rejected, likely due to the name mismatch.

This account is very important for my family, as it’s linked to our Oculus devices, where we’ve made multiple game purchases. I can verify ownership through the associated email and credit cards used for these purchases, but I’m facing difficulties because the bank verification process doesn’t allow selection of my country.

If anyone has guidance on resolving this issue, such as changing the account’s name to match my ID or any alternative verification options, I would be very grateful.

Thank you in advance!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @NyugtonMalac !

 

We understand that you are having issues with age verification. We would love to look into this issue. Therefore, please send us a private message. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello @NyugtonMalac !

 

We were just checking if everything is alright. We haven't heard from you since then. We assume your issue has been resolved. If not, please send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?