Hi meta im using the oculus quest 2 and population one won't load ive restarted my oculus and uninstalled and re installed the game but still getting black screen and one other game won't load at all just 3 dots
Hi there! We would like to look into this for you because we know how unsettling it can be when an app won't load, and we don't want you to miss out on an amazing game. Would you kindly confirm that you are connected to a strong, stable Wi-Fi network? In addition, please make sure the headset's software is up-to-date and reboot your headset.
Please try and check these If the app/game still does not load, please don't hesitate to reach out to us again.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there! We would like to look into this for you because we know how unsettling it can be when an app won't load, and we don't want you to miss out on an amazing game. Would you kindly confirm that you are connected to a strong, stable Wi-Fi network? In addition, please make sure the headset's software is up-to-date and reboot your headset.
Please try and check these If the app/game still does not load, please don't hesitate to reach out to us again.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for reaching out to us, @barbaricbrandon97! Your explanation of your issue and the troubleshooting steps you've already taken are much appreciated! We regret any inconvenience that may have been caused by POPULATION: ONE not loading properly. Absolutely no user should have to continue dealing with a loading error that prevents them from accessing their games and apps, so we would like to look into this situation for you! To ensure clarity, we would appreciate it if you could answer the following questions:
Is your Quest 2 currently running the most up-to-date software version? Verify that your Quest is running the latest released software build by reviewing the Meta Quest release notes.
Is this loading error only happening when you play POPULATION: ONE or does it happen when you try to play other games as well?
When did POPULATION: ONE start experiencing this loading error?
We understand that you mentioned that you have uninstalled and reinstalled the game and rebooted your headset before, but we kindly ask that you do them again. Please double-check that you've followed all of the steps below correctly:
Knock, knock, @barbaricbrandon97! We're here to follow up and see if you're still having issues with your Meta Quest loading POPULATION: ONE or if there's anything else we can help you with. If so, we kindly request that you perform the troubleshooting steps we mentioned in our previous post and let us know if they prove to be successful so that we can better assist you! Your time is greatly appreciated and we can't wait to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi meta my oculus software is updated to the latest one also I've been having the same problem with a couple of other games that wouldnt load up properly like zero caliber and onwards but the rest work perfectly and this started happening about 3 weeks ago maybe abit longer thank you for the response
Hey @barbaricbrandon97, we are glad to hear that you are up-to-date on the latest software. We would love to assist with the issue at hand. Have you tried to uninstall those two applications, restart the headset, and reinstall the applications recently? We hope this helps!
We value your time and can't wait to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @barbaricbrandon97! We were just following up with you to see if you had any concerns. Please feel free to reach back out to us; we would love to help out.
We appreciate your time, and we look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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