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Help getting recovery code for quest account

Rufus6760
Explorer

need help getting recovery codes for my  old account which I have bought a few games on for two step verification I have an old phone number that does no longer work it's completely out of service no one has that number and I have the choice to do recovery code but I don't have an authenticator app setup or do I have the original recovery codes for the old account

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there @Rufustheredrooster! We've received your PM, we'll be sure to continue to assist through there. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

20 REPLIES 20

MetaQuestSupport
Community Manager
Community Manager

Hey there @Rufustheredrooster! We've received your PM, we'll be sure to continue to assist through there. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

thank you 

No problem! We're looking forward to working together to get to the bottom of this account issue and we'll get back to you via PM very soon. Please be on the lookout for our next message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Still need help

Hello, @Rufus6760! Making sure you can access your account is super important to us! We want to make sure you have a seamless VR experience, so we'd be happy to help! We've received your PM, and someone will be with you shortly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It's been a month now can someone please help with recovery code

Hey @Rufus6760! We see that you reached out to us over a PM. Thank you for that! You should be hearing back from us shortly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

disk99zuon
Honored Guest

Let me guess, still no answer. 

Hey there, @disk99zuon, we've received your PM and sent you a message! Please feel free to get back to us via PM at your earliest convenience. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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