Hi, my headset is stuck in a restart loop. I can turn on the headset and put my passcode in and then I see the three loading dots but then a box comes up that says something like “Utilities app keep stopping.” Then below that it says “close app” or “app info”. No matter what one I press, nothing happens. And then it restarts. I’ve tried not pressing one of the options and it still restarts. I’ve tried powering off and rebooting it and that didn’t work. The only option I haven’t tried is the factory reset because I really don’t want to lose all the progress on all my games.
Hey there, @TOP_Hamilton_28! We see you're having some trouble with your Meta Quest 2 being stuck in a restart loop; we don't want anything getting in the way of your VR adventures, and we'd be happy to help you out!
We wanted to see if you decided to do a factory reset with Cloud backup enabled, as the helpful user @Choleni provided some tips on!
If you're needing more information on Cloud backup please see our link here.
To find which of your downloaded apps are supported by cloud backup, as well as the last backup time and backup size:
Hey there! Just checking in to see if you're still in need of our assistance? We want to make sure we can get you back on track and be able to enjoy your VR device!
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