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Help pairing Quest 2 to phone

helpiminawheel6
Honored Guest

I just got my son a oculus 2 and we are having problems pairing it to his phone can anyone please help 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @helpiminawheel6! We're incredibly glad to be able to welcome you folks into the VR world, and we certainly don't want your entrance riddled with these kind of issues! With this in mind, we wanted to ask the following questions to get a better idea of this pairing problem:

  • What specifically are you having trouble with in the pairing process? (Full steps for the pairing process can be located here for reference.)
  • Are you pairing your headset with a code? If so, how many digits is that code?
  • Are you running any specific error messages? If so, please share those for reference.
  • Have you tried pairing the headset with a different device at all?
  • So we don't repeat any, what troubleshooting steps have you already tried?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @helpiminawheel6! We're checking back in on that headset pairing issue you were reporting earlier. Do you still need assistance? If so, please let us know and be sure to share those requested details from our last post for reference. We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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