05-30-202411:46 AM - last edited on 05-30-202403:10 PM by BlueberrieSmoothie
Attempted to load population one and it will not progress past black screen three dots. I have completed hard shut down, uninstall and reinstall of the game and nothing. Please help.
Hey there, @Acoustiksoul! We see that you reached out to us privately as well, and we will be addressing your concerns there. Please keep an eye on your messages for updates!
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I am experiencing the same issue on my Meta Quest Pro as well. It has persisted now for almost one month. I attempted a factory reset and reinstalled the app to no avail.
Hello @69Enigma! We would love to help you out with this issue. We understand being able to play all your favorite games is important. We appreciate you letting us know that you have already attempted a factory reset and that it did not help you solve the problem. We want to work together in order to get you back to playing Population One as soon as possible. Could you please follow the steps below to help with this issue?
Check to see if you have any updates available. If you see them, update. If none show, then you'll need to do this:
2) UNcheck "update software automatically" then REcheck "update software automatically."
3) Even though an update won't appear, you'll see it updating. Once it's finished, reboot and you should be able to play.
4) If you still have an issue, uninstall and reinstall after you've done the Quest OS update.
If these steps do not help, please reach out to us here so we can take a deeper dive into this for you. https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there! We just wanted to check in and see if you are still having issues with Population One being stuck on a black screen. We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello @Acoustiksoul! We understand that you are having issues with Population One. Are you only having issues with this game, or is this happening with multiple games? If this issue is only happening with the game Population One, we do recommend getting connected with the app developers. They will be able to give you more specific support within the game. Use this link to reach out to the developer team. As you have already created a ticket with them, please be patient, as we are sure they are working hard to create a solution for this issue you are having. If you are having this issue with multiple different games, please reach out to us using the link below so we can get some more information about your account. Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have this same issue. I have attempted all the updating and reloading mentioned here, and to no avail. I have no issues on my Oculus 3, but my Oculus Pro simply won't load it. ALL OTHER APPS work properly.
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