Ok, this issue all started when I was looking at a game that crashed. I went back into the game but it was black screened, so I restarted it without un-checking the part where it says "update any games before restart" or something like that, the issue is that I have no more storage on the oculus and I think that's what caused it to keep restarting. It kept restarting for 10 minutes, but now it's just the logo fading in and out. I am scared to factory reset because I feel like I'm going to lose my games, and account in general. Please someone help me out!
Hello, @Alien_Layzrs. We see you're having some issues, but you're concerned about factory resetting the headset. We understand that factory resetting the headset may seem scarier than it should, especially if you have the perfect settings and have a lot of games. Don't be worried! The headset should have your games saved onto the cloud, so all of the games you've purchased are saved onto your account and in your library. Additionally, there should be an option to check if you can switch on the cloud manually if you haven't before. We do recommend that you attempt factory resetting the headset as this appears to be the best approach to resolve this issue. Once you do please let us know and we can help you if you find that something went wrong in the process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @Alien_Layzrs. We see you're having some issues, but you're concerned about factory resetting the headset. We understand that factory resetting the headset may seem scarier than it should, especially if you have the perfect settings and have a lot of games. Don't be worried! The headset should have your games saved onto the cloud, so all of the games you've purchased are saved onto your account and in your library. Additionally, there should be an option to check if you can switch on the cloud manually if you haven't before. We do recommend that you attempt factory resetting the headset as this appears to be the best approach to resolve this issue. Once you do please let us know and we can help you if you find that something went wrong in the process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're happy to hear that your issue is resolved. If you ever need us again in the future, please don't hesitate to reach out and we'll gladly assist!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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