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Help with Gear VR app

antonio.371410
Honored Guest

Screenshot_20231227-214627_Oculus.jpg

Hello, I need some help, I have tried to log in to my Oculus account with Facebook, and I can't, it generates an error, I have tried with other accounts and the same thing happens to me ...Your Facebook session has expired or is not Valid. Come back to log in ...I have been reading that it has also happened to others, I would like to know if there is any solution. It is an injustice after having spent so much money.

7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there! We understand you are experiencing issues with logging into your account for Gear VR, and we'd love to assist you as best we can. In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. ​

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! We wanted to follow up with you and see if you still need assistance with your issue. We will be patiently waiting for your response and hope to get you back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, I continue with the same problem, I cannot use the Samsung VR glasses because the oculus application notifies that Facebook has closed the session or has expired, I have tried all these days but I still cannot log in, it is horrible and embarrassing.  I need help!
 

Hey @antonio.371410! We noticed that you sent us a PM. Thank you for that, you should hear from us shortly.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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hola , soy el usuario antonio .374110, no puedo acceder a mi cuenta pues tengo ptoblemas con la verificación en dos pasos, pero eso no es importante porque puedo acceder desde otra cuenta que tengo. escribeme MP otravez para seguir con el hilo del problema que tengo con mi Samsung VR gear , te voy a pasar el usuario que tengo en oculus y la cuenta de Facebook que me interesa que le des alguna solución, perdona no escribirte desde la cuenta de antonio.374110. saludos y espero respuesta . gracias
 
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Hello, I am the user Antonio .374110, I cannot access my account because I have problems with two-step verification, but that is not important because I can access from another account that I have. Write me a PM again to continue with the thread of the problem I have with my Samsung VR gear, I'm going to give you the username I have in Oculus and the Facebook account that I'm interested in giving you some solution to, sorry for not writing to you from Antonio's account .374110. Greetings and I await a response. thank you
 

Abrammm
Honored Guest

Hey admin !! I cant write to you in MP for this error : 

You have reached the limit for number of private messages that you can send for now. Please try again later.

Hey there! You're still having issues sending out a message to support? 

We are all mad here.
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