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Help with airlink

DTA_skittles
Honored Guest

So i went into airlink and into settings, and i changed the mbps to a fixed mbps instead of dynamic or default, either something to high or too low. Now whenever i go into airlink, I lose control of the controllers (they don't respond and they move freely) and the screen is lagging around. I can't go in and fix it because of the controllers and the screen shaking around.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @DTA_skittles !

 

We would want you to enjoy the VR experience without any interruptions or issues. We will look into it to see what can get this resolved. In this case we would suggest you to follow the below steps:

 

  • Turn off your headset.
  • Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Boot Device and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

After performing the hard reboot, you can restart your PC and router also. If these steps doesn't work, please send us a private message and we will look into it further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,

 

We just wanted to see if you were still in need of our assistance. If it's the case, please don't hesitate to reach back out to us! You can still use the link we have sent you above to contact us privately. 

 

Speak soon! 
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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