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Help with child account

Honored Guest

Hi there

I'm feeling increasingly frustrated by current situation. I have set my child up with an account, however I have no idea how to access it and so when she uses my device, I can't find her account to download things? Shouldnt her name appear as a separate account to log into at the start menu when my turn my headset on? What's happened now though is my account is suspended again because my child has downloaded Google Roblox using my account. It's asking me to setup an account for them. But this has already been done.. I'm getting nowhere and need immediate attention to this. Please reply asap


Community Manager
Community Manager

Hello @jdog1986. We understand the urgency with which you have to get a fix for this account issue you are experiencing. We will have to gather sensitive information from you, so we ask that you send us a private message. We appreciate your time. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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