Hey there, @Ashlyn_cutshaw. Having a strong Wi-Fi connection is essential to getting started in VR, so we'd love to take a further look into your network and device to see why they are not connecting.
To jump right into things, we would like to gather a few more details to see how things are appearing:
Has the headset been hard rebooted?
This can be completed by holding the power button down for 30 seconds.
Is the mobile app fully updated and reflecting your device?
If so, let's turn on your headset and open the mobile app.
Tap Settings from the bottom menu.
Tap the headset currently in use
Tap Wi-Fi.
Tap the new Wi-Fi network and enter the password, if prompted.
Of course, if there are still any problems after connecting to a new network, do let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Knock, knock! We just wanted to swing by to see if any further assistance was needed regarding your device. If so, do let us know. We'd love to know how the device responded to the steps provided!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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