Hey there,
Meta Quest Support here, we understand how important it is that you are able to get your new amazing pair of Quest Pro Controllers connected to your Quest Headset and get started on playing your favourite games. We'd love to look into getting this issue resolved and get you up and running and immersing yourself in the Metaverse.
Pairing Controllers
With pairing your new controllers, you can use the Meta Horizon Mobile app to pair your new controllers to your headset.
Here are some steps we'd like you to try:
- Make sure that your headset is turned on, then open the Meta Horizon mobile app on your phone.
- Tap your avatar picture at the bottom.
- Tap
in the top right.
- Tap Devices.
- Select the headset that you want to pair controllers to.
- Tap Headset settings, then tap Controllers.
- Tap Pair new controller.
- Choose which controller you'd like to pair.
- Press and hold the
/
and
buttons on your right controller or
and
on your left controller until the controller LED has blinked and then lights up to finalise the pairing.
Here is a link on how to pair and unpair your controllers -> Link
Hand Tracking
Furthermore to help resolve your hand tracking issues once you have paired your new controllers, here are some steps to do so:
- Press
- Select Settings.
- Select Movement settings.
- If presented, select Hand tracking. If not, proceed to the next step.
- Next to Hand and body tracking, switch the toggle to on or off to enable hand tracking.
Here is the link to further help explain how to turn on Hand Tracking -> Link
We hope this helps and if you need further assistance please privately message us your issue. To do so:
- Please select our name to get to our profile page, or click here: Community Support.
- Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
