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Help with my Meta Quest as I a lost!!

Honored Guest

Hi All,

Few weeks ago Meta blocked my account due to Child age (why changing the rules after I payed for games). I sent an email with my ID (my child is 12 and I am a grownup). Since then no response so my account is still locked, I open a new account under my name but for some reason I can't link it to the divide, I can't reset it as it shows "no boot" all the time, and I can access my old account to reboot. it is asking for 5 numbers codes but in the device I see 8 letters code. also if I am to use a new account how can I transfer the applications I already payed for? are those gone? it is a mess and to be honest.....never mind

Just need some help here as I don't know who should I contact



Hi @effelump 🙂

you can send a PM @MetaQuestSupport  here in forum .

Click on the name to visit their profile page, then click the "send a message" button.

They can help you to sort that "mess"🙂

Community Manager
Community Manager

Hello there, @effelump! We understand there was some trouble accessing the account. We certainly understand wanting to be able to access the content that was already associated with the account. As @Choleni mentioned please reach out to us through a PM. Please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey there, @effelump! We are just checking in regarding the account access. Please contact us through PM should you still need assistance. Have a wonderful day and, we look forward to hearing back!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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