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Help with suspended account

GregWPM
Honored Guest

Hey everyone Meta has suspended my account, no explanation given. No way to contact anyone to find out why. The link says violation of code of conduct and/or terms of service. I haven't done anything that violates anything in either document that I'm aware of. I wasn't even using my headset when I got the email. What can I do or who can I talk to. This is obviously a mistake, but now I have a $600 paperweight.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Thanks for reaching out to us, @GregWPM! We're sorry to hear that your account has been suspended. Don't worry, you've come to the right place! We'll be able to give you more information about the suspension of your account and may even be able to help you restore it. We'd be delighted to continue helping out if you could reach out to us via PM as we deal with private and sensitive information. 

 

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  1. To access our profile page, either select our name or click here
  2. Next, click "Send a Message" to send us a private message.

We look forward to hearing from you soon!

 

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View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Thanks for reaching out to us, @GregWPM! We're sorry to hear that your account has been suspended. Don't worry, you've come to the right place! We'll be able to give you more information about the suspension of your account and may even be able to help you restore it. We'd be delighted to continue helping out if you could reach out to us via PM as we deal with private and sensitive information. 

 

It's important to be signed into the community before sending us a private message!

  1. To access our profile page, either select our name or click here
  2. Next, click "Send a Message" to send us a private message.

We look forward to hearing from you soon!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you MetaQuestSupport. I am currently working through a solution with Meta Store Support. It i just taking a long time to get responses back.

It's all good, @GregWPM, that's what we're here for! Your patience is greatly appreciated and we'll respond to you as soon as possible due to our higher than usual support volume. We understand that you only want to know about your suspension and work towards getting your account reinstated. We're eager to help and will be with you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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