02-10-2024
02:21 PM
- last edited on
06-09-2024
10:30 AM
by
The_1st_Dark_Lo
Hey everyone Meta has suspended my account, no explanation given. No way to contact anyone to find out why. The link says violation of code of conduct and/or terms of service. I haven't done anything that violates anything in either document that I'm aware of. I wasn't even using my headset when I got the email. What can I do or who can I talk to. This is obviously a mistake, but now I have a $600 paperweight.
Solved! Go to Solution.
02-13-2024 07:52 AM
Thanks for reaching out to us, @GregWPM! We're sorry to hear that your account has been suspended. Don't worry, you've come to the right place! We'll be able to give you more information about the suspension of your account and may even be able to help you restore it. We'd be delighted to continue helping out if you could reach out to us via PM as we deal with private and sensitive information.
It's important to be signed into the community before sending us a private message!
We look forward to hearing from you soon!
02-13-2024 07:52 AM
Thanks for reaching out to us, @GregWPM! We're sorry to hear that your account has been suspended. Don't worry, you've come to the right place! We'll be able to give you more information about the suspension of your account and may even be able to help you restore it. We'd be delighted to continue helping out if you could reach out to us via PM as we deal with private and sensitive information.
It's important to be signed into the community before sending us a private message!
We look forward to hearing from you soon!
02-13-2024 07:55 AM
Thank you MetaQuestSupport. I am currently working through a solution with Meta Store Support. It i just taking a long time to get responses back.
02-13-2024 08:26 AM
It's all good, @GregWPM, that's what we're here for! Your patience is greatly appreciated and we'll respond to you as soon as possible due to our higher than usual support volume. We understand that you only want to know about your suspension and work towards getting your account reinstated. We're eager to help and will be with you soon!