09-18-2024
02:35 PM
- last edited on
09-18-2024
03:22 PM
by
OMOTO
this may be a long shot but don't think i have anything eles to loose at this point, there is no real way to contact Facebook and my error i was given 2 days ago was my account via Facebook was banned login to Instagram to appeal. so going back a bit my Instagram was hacked a year go photodreamcity
i followed a link from someone that looked like a friend turned out to be a link for hacking me and allowing them to get my password and they changed the email and turned on 2 factor. tried for a year to get this back and no one from meta helped. so moving on to know i have had a Facebook account i have had for ever! then i started to do affiliate marketing for eBay ware i also resell items i had made a Facebook business page to help with traffic i had my own logo i made via canva.com and i own full rights. 3 days go i looked and was like dang i dont have much traffic still and i paid for advertising for 1 day. i also linked a new Instagram 1 day after doing this i had a note from meta saying my logo was in violation of some one eles ownership, i sent a screen shot of proof it was mine then 20mins later my Facebook account both personal and business were banned i was told to login to Instagram to appeal so i followed the link only to find there was nothing from Facebook and i googled steps to get appeal done and found there is some bored that can look at it but they want some code that i was never given nor on instagram or email. then i also find that some account was to blame but i don't even own said account! (Facebook shows trinh_nguyetlan16582) i have only had photodreamcity and jehall3063 with emails [REDACTED] and [REDACTED]) i have so meany memory's of my dad who passed way and my best friend who passed way saved to Facebook along with people who only can contact me via Facebook and its all lost! i have tried to download my Facebook data and all it had in said file was photos of me no other albums or any other data. i need this back and all steps loop me back in circles and an appeal site asking for info i don't have. i also found in the data i downloaded that there was a login from a country Ive never been to and it was this week i believe my Facebook was hacked and when linking everything something was triggered . this looks like people have had same problems for years ive seen other forms had complaints on BBB nothing has been getting fixed. while i do understand Facebook dont want to have a phone support. if so meany problems are happening and you allow AI to do things at free will there should still be an online support chat! i have 177 days left until everything is gone for ever some one please help.
09-18-2024 02:47 PM
Hi @jehall3063,
Thank you for contacting Meta Support. We understand your situation but as you know we can't help regarding the Facebook issue because we don't have resources to solve the issue.
We would recommend you to reach https://www.facebook.com/help/253441591497223.
We hope they can resolve the issue.
If you need any more assistance, please let us know.
09-18-2024 03:05 PM - edited 09-18-2024 03:05 PM
link is invalid and no they will not help
09-18-2024 03:07 PM
you all work for meta cant you talk with a co worker that can help or show them the post i have tried everything and no one responds!
09-18-2024 03:10 PM
Hey!
Yes we work for Meta but every branch is different, so we don't have any direct contact with them.
Please check this link https://www.facebook.com/help/search/?q=Chat&_rdr.
Thanks for understanding.
09-18-2024 03:19 PM - edited 09-18-2024 03:20 PM
they have no chat! it would be a big help if you could fwd this to a supervisor i run my business with meta as well and thats gone to ive had a big loss and no one seams to want to do thier job
09-18-2024 03:25 PM
Hi,
They also won't be able to help you out because as said before we are VR support not Facebook support, we are only assigned to help regarding VR.
12-06-2024 05:16 PM
When will developers give me the ability to share a instagram saved album with other people. I have so many great saved albums of workouts, business concepts, recipes, quotes, etc.. that I would love to be able to share but have no ability to. You can make a shared album but there is no option for an existing album. I’d have to go through and resave every post to the new album. That makes no sense. @Zucks @instagram @MetaQuestSupport
@Adam Mosseri
12-06-2024 05:21 PM
Hey @Jaysraise,
Sounds like a great idea! Could we ask you to please post your suggestion for sharing an existing album on our ideas forum?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
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