cancel
Showing results for 
Search instead for 
Did you mean: 

Help

Cheyanne4759
Explorer

So the meta 3 is the one I have and it doesn’t matter if your in the boundary or not it will flip constantly from the meta screen to lost headset tracking so fast you can’t click anything. It will bring up the menu but it flips so fast I can’t do click on anything I’ve only had this for a day. Long enough to set everything up (avatar, boundaries and play that alien game twice, my actual game hasn’t even been able to download fully yet) I’ve turned it on and off, enough lighting, cleaned cameras, I can’t update it if it needs it, head tracking is on I can see that much. How do I fix it? 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there @Cheyanne4759 !

 

We understand you're having issues with tracking in your brand new headset and this is not the experience we want for our customers. We'd like to suggest you some troubleshooting steps in order to fix this and make your Metaverse journey smooth this holiday season:

 

1. Make sure the tracking is turned on

By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

  • Click on the clock on the left side of the universal menu
  • Select Settings
  • Select System from the Settings panel
  • Select Headset Tracking from the left side panel
  • Make sure Headset Tracking is ticked

2. Clear your boundary history

Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

  • Press the Oculus/Meta logo on your right controller
  • Click on the clock on the left side of the universal menu
  • Select Settings
  • In the settings panel, select Boundary
  • Select 'Clear Boundary history'
  • Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

3. Reboot the headset

  • Turn the headset off, wait a minute or two, then turn it back on.
    • A restart is a little different so turning the headset off is recommended over just restarting

If the issue is still persistent, you can send us a PM so that we can look into this in further detail.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

oculusness
Consultant

@Cheyanne4759  is the headset brand new or have you bought it from someone else?

You could try a factory reset to see if it resolves your issue.

 it looks like your only option it to do a factory reset. Make sure the headset is fully charged before you start, and keep the headset on charge when you factory reset.

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR

I ended up having to take it back to Walmart because it went to a black screen and had a high pitch whistle noise coming from it wouldn’t turn off or on just black screen and got a new one so fingers crossed this one works correctly. Thank you for the suggestions.

I ended up having to take it back to Walmart because it went to a black screen and had a high pitch whistle noise coming from it wouldn’t turn off or on just black screen and got a new one so fingers crossed this one works correctly. Thank you for the suggestions.

Hey again @Cheyanne4759 !

 

Thank you for the confirmation, we hope you have the best experience in the Metaverse with the new headset!

 

Do not hesitate to reach back to us in case you have any further queries.

 

Wishing you a happy holiday season!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?