Home not Loading

[elwynl]

It's been a while since I use my Rift, and after several installation of oculus app, home still wont work, I tried to repair it but it's not working. all apps and games does work but without home it's feels empty. got the latest RTX3080 corei9, 64GB RAM, a Gundam built PC. any fix on this?

[killrr01]

which duplicate data are we supposed to delete ? 

Thanks

[MetaQuestSupport]

Hey there, @killrr01! We see that you are inquiring about which duplicate data needs to be deleted in order to get your Home to load. We'd be more than happy to assist you with that! 

These are the folders you will need to clear the duplicate data from: 

C:\Users\YourUserProfile\AppData

C:\Users\YourUserProfile\AppData\Local

C:\Users\YourUserProfile\AppData\LocalLow

C:\Users\YourUserProfile\AppData\Roaming

C:\OculusSetup-DownloadCache

If you are still needing assistance after that, please don't hesitate to reach out! We'll be standing by just in case you need further help. 

[killrr01]

Hello, yes I was able to read that part in your previous post. My question was which duplicate data are you referring to. I am obviously not going to delete the folders themselves as they are part of windows other than "C:\OculusSetup-DownloadCache"

[MetaQuestSupport]

Hi @killrr01. Ah, we apologize for that confusion on our end! What we'd actually recommend you doing is a manual uninstall that way you can re-install everything and not have any duplicates anywhere. We have included the instructions below for you: 

1. Disconnect the Rift/Link cable from the computer.
2. Disconnect your computer from the internet.
3. Backup any necessary content.
   • You can find steps on how to do so by clicking here.
4. Reboot into Safe Mode.
5. Uninstall Oculus PC app using the Control Panel.
6. Delete all Oculus folders from the following folder:
   • C:\Program Files
7. Remove any Oculus folders from the following locations:
   • C:\Users\YourUserProfile\AppData
   • C:\Users\YourUserProfile\AppData\Local
   • C:\Users\YourUserProfile\AppData\LocalLow
   • C:\Users\YourUserProfile\AppData\Roaming
   • C:\OculusSetup-DownloadCache
8. Restart your computer in normal mode.
9. Reconnect your computer to the internet.
10. Install Oculus PC app again using the setup tool from our website here.
11. Reconnect the Rift/Link cable and re-test the headset.

Please let us know if this works out for you! We will be standing by just in case you need further assistance. 

[Redron357]

This worked for me

THIS WAS THE FIX TO BOTH MY PROBLEMS
Home room not showing up.

PC rebooting when using different options in the Oculus app on the PC.
"Until we have a permanent fix, we have a workaround that should let the users affected play the game. You can find it below.

Step 1. Open "Control Panel" by searching for it in Windows search bar, by pressing the Windows button or key.

Step 2. Go to "System & Security"

Step 3. Go to "System"

Step 3. Press "Advanced system settings"

Step 4. Press "Environmental Variables"

Step 5. Create a new "System Variable" (NOT USER VARIABLE)

Step 6. Enter the following into the Variable name box: OPENSSL_ia32cap

Step 7. Enter the following into the Variable value box: ~0x20000000

Step 8. Now press OK.

you may need to restart your system for the changes to take effect.

[Redron357]

In the event viewer I seen this error

Faulting application name: Home2-Win64-Shipping.exe, version: 4.20.3.0, time stamp: 0x60624fa2

Faulting module name: Home2-Win64-Shipping.exe, version: 4.20.3.0, time stamp: 0x60624fa2

Exception code: 0xc0000005

Fault offset: 0x000000000001e4a3

Faulting process id: 0x22f8

Faulting application start time: 0x01d7439178cc69de

Faulting application path: C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe

Faulting module path: C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe

Report Id: 5debf8cf-6664-48e6-bd5a-d72903e03602

Faulting package full name:

Faulting package-relative application ID:

THIS WAS THE FIX TO BOTH MY PROBLEMS

Home room not showing up.

PC rebooting when using different options in the Oculus app on the PC.

"Until we have a permanent fix, we have a workaround that should let the users affected play the game. You can find it below.

Step 1. Open "Control Panel" by searching for it in Windows search bar, by pressing the Windows button or key.

Step 2. Go to "System & Security"

Step 3. Go to "System"

Step 3. Press "Advanced system settings"

Step 4. Press "Environmental Variables"

Step 5. Create a new "System Variable" (NOT USER VARIABLE)

Step 6. Enter the following into the Variable name box: OPENSSL_ia32cap

Step 7. Enter the following into the Variable value box: ~0x20000000

Step 8. Now press OK.

you may need to restart your system for the changes to take effect.

Source: ..."

[Redron357]

In the event viewer I seen this error

Faulting application name: Home2-Win64-Shipping.exe, version: 4.20.3.0, time stamp: 0x60624fa2

Faulting module name: Home2-Win64-Shipping.exe, version: 4.20.3.0, time stamp: 0x60624fa2

Exception code: 0xc0000005

Fault offset: 0x000000000001e4a3

Faulting process id: 0x22f8

Faulting application start time: 0x01d7439178cc69de

Faulting application path: C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe

Faulting module path: C:\Program Files\Oculus\Support\oculus-worlds\Home2\Binaries\Win64\Home2-Win64-Shipping.exe

Report Id: 5debf8cf-6664-48e6-bd5a-d72903e03602

Faulting package full name:

Faulting package-relative application ID:

THIS WAS THE FIX TO BOTH MY PROBLEMS

Home room not showing up.

PC rebooting when using different options in the Oculus app on the PC.

"Until we have a permanent fix, we have a workaround that should let the users affected play the game. You can find it below.

Step 1. Open "Control Panel" by searching for it in Windows search bar, by pressing the Windows button or key.

Step 2. Go to "System & Security"

Step 3. Go to "System"

Step 3. Press "Advanced system settings"

Step 4. Press "Environmental Variables"

Step 5. Create a new "System Variable" (NOT USER VARIABLE)

Step 6. Enter the following into the Variable name box: OPENSSL_ia32cap

Step 7. Enter the following into the Variable value box: ~0x20000000

Step 8. Now press OK.

you may need to restart your system for the changes to take effect.

Source: ..."

[Redron357]

THIS WAS THE FIX TO BOTH MY PROBLEMS

Home room not showing up.

PC rebooting when using different options in the Oculus app on the PC.

"Until we have a permanent fix, we have a workaround that should let the users affected play the game. You can find it below.

Step 1. Open "Control Panel" by searching for it in Windows search bar, by pressing the Windows button or key.

Step 2. Go to "System & Security"

Step 3. Go to "System"

Step 3. Press "Advanced system settings"

Step 4. Press "Environmental Variables"

Step 5. Create a new "System Variable" (NOT USER VARIABLE)

Step 6. Enter the following into the Variable name box: OPENSSL_ia32cap

Step 7. Enter the following into the Variable value box: ~0x20000000

Step 8. Now press OK.

you may need to restart your system for the changes to take effect.

[Redron357]

THIS WAS THE FIX TO BOTH MY PROBLEMS

Home room not showing up.

 PC rebooting when using different options in the Oculus app on the PC.

"Until we have a permanent fix, we have a workaround that should let the users affected play the game. You can find it below.

Step 1. Open "Control Panel" by searching for it in Windows search bar, by pressing the Windows button or key.

Step 2. Go to "System & Security"

Step 3. Go to "System"

Step 3a. Press "Advanced system settings"

Step 4. Press "Environmental Variables"

Step 5. Create a new "System Variable" (NOT USER VARIABLE)

Step 6. Enter the following into the Variable name box: OPENSSL_ia32cap

Step 7. Enter the following into the Variable value box: ~0x20000000

Step 8. Now press OK.

 you may need to restart your system for the changes to take effect.

Good Luck

[Redron357]

Sorry this didn't work for me