It's been a while since I use my Rift, and after several installation of oculus app, home still wont work, I tried to repair it but it's not working. all apps and games does work but without home it's feels empty. got the latest RTX3080 corei9, 64GB RAM, a Gundam built PC. any fix on this?
Hey there elwynl! First off, WOW! Congrats on the new awesome computer! Pertaining to your issue, clearing your app data and any duplicate data left over from the multiple installations should help. These are the folders you will need to clear the duplicate data from: C:\Users\YourUserProfile\AppData
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
C:\OculusSetup-DownloadCache
This community post may also help. The troubleshooting within the post seems to have worked for some users but not 100% of them, so try at your own discretion.
If you're still having trouble, please let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Maybe Im slow, but what do you mean by clear? within those paths provided "appdata for example" there are multiple folders and not all pertaining to Oculus... Do I delete the Oculus folder(s) in the above paths?
Hey there, Redron357, we're checking on you to see if you need assistance with your home screen not loading; we noticed your post and thought we could lend a hand. Give us some details on your concerns and questions so we can look further into this issue for you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I had a PC 8700 intel running fine. I just built a new PC I9 13900 in a Z790 Asus Hero board. if you know this board and the system you will know its top of the line. I reinstalled Oculus and everthing goes ok right up to after the first contact session you should go to your Home room. I do not I just stay in a open gray room with nothing in it. I have uninstalled and reinstalled 4 times. Same results.
I just uninstalled and deleted the following
C:\Users\YourUserProfile\AppData\Local
C:\Users\YourUserProfile\AppData\LocalLow
C:\Users\YourUserProfile\AppData\Roaming
now I am going to reinstall after I reboot.
The second problem I see is in the desktop app if I select the "reboot your Oculus" my PC reboots..
Hey there, Redron357 Thanks for reporting back, and thanks for the details you have provided; that really helps. Just so we can get a better look at your issue, can you collect your logs and put them in a support ticket here so our specialist team can look into them to make sure your PC is following the requirements for Oculus? However, we ask that you not post your logs here on the forums because we don't want your information exposed.
Below is how to collect your PC logs and a link to this as well:
If you're unable to install the Oculus app on your PC, collect setup logs:
On your PC, press the Windows Key + R on your keyboard to open the Run window.
In the Run window, type %LOCALAPPDATA%\Oculus\ and press Enter.
Locate the OculusSetup.log file and save it
.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hallo Redron357 We're checking in with you to see if you still need help with your device not loading the home screen because we value your input, so don't hesitate to get in touch with us.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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