08-02-202408:56 AM - last edited on 08-03-202410:23 AM by IKnowYouDidntAskBut
My phone Horizon app cannot find my headset. I've reset the headset to enter a static IP to connect to my network. No joy. I let my DHCP server automatically connect to my wireless network. No joy. In both instances the headset connected to the internet.
The headset is connected to the internet through my router (Asus RT-AX86s). The headset has updated each time I reset it.
My phone (LG G6) is on the same network.
The Quest 3 is not displayed in my router's connected devices. My phone does appear.
The headset is stuck on the screen displaying the code. The app is stuck on the pairing screen.
When I enter the code in the app the last digit doesn't display, but after I enter the final digit the app searches for my headset.
I am at a loss. Please help. I do not want to return the Quest 3. Thank you.
Hey there @57flwm! Thanks for posting! We know you're eager to get this figured out, so let's get to the bottom of this! We'd like to ask you a few questions to help us determine how to assist.
Are both your headset and the mobile app up to date?
You've mentioned that they are on the same network, but are they on the same frequency?
You said that you reset, was this a factory reset?
Are you using any type of WiFi extenders?
Is dual band enabled on your router? (Disabling this will ensure that both the headset and the router stay on the same channel)
Any other troubleshooting you have attempted (Just so we're not running around in circles)
We appreciate you taking the time to get this information over to us, we're looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again! Just following up on our last message to see if you still need any help? Please get back in touch if that is the case, we are always happy to help.
We hope you are having a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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