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Horizon Workroom install does not work

schmeidtz
Honored Guest

Hi,

 

I am trying to install Meta Quest Remote Desktop, but the installer just crashes and reverts back. I have tried:

- Reboot
- Update of Windows and graphical drivers
- Download of Quest Link
- New download of .msi

The program will not install, and the display just blinks for a moment, turns dark and then I see the progress bar revert to the left.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello @schmeidtz, thank you for bringing this to our attention! We would love to assist with getting Meta Quest Remote Desktop installed, and we would like to kindly ask you to send us a quick DM for further assistance. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@schmeidtz  I've seen some people having issues with Remote Desktop recently. 

 

Feel free to join us over in the Horizon Workrooms Community and hopefully we can help you with this issue too.

 

Is your man goal the Remote Desktop? If so you can try the independent Remote Desktop app. I hear there's a new all in one Meta Quest Link app but I don't know how tried and tested it is yet with Workrooms and Remote Desktop.

 

We've had some community members who had to revert back to an earlier version because the latest wasn't working on their device. 

 

https://www.meta.com/help/quest/articles/horizon/getting-started-in-horizon-workrooms/use-computer-i...

Host of the Horizon Workrooms Community Meetups
https://facebook.com/groups/horizonworkrooms