01-05-2022 05:33 PM
I was finally able to download horizon worlds. Made it through the initial tutorial. Then the narrator told me to hit “play.” I hit “play” but a red error message came up saying unable to render. I was able to manage around the menu, go into creator mode and then into the plaza. But even from that place, if I go into the menu and hit “play” again, it still gives me that render error issue message. I tried uninstalling and reinstalling, but no fix. Anything else I can try?
01-06-2022 01:51 PM
Same issue here. Uninstall/reinstall didn’t fix. Turning the headset on and off didn’t fix.
01-06-2022 10:02 PM
Also same issue on my end. I can access the main plaza & world builder fine, but anytime I try to explore the places/worlds tab the whole menu freezes up & has that red render error issue message. Can't really do much else but exit the app at the point since the entire UI becomes unresponsive. Tried uninstalling/reinstalling too but it's not fixing that issue unfortunately.
01-08-2022 12:07 AM
Same here
01-08-2022 09:08 AM
Tried factory resetting too like they told me to. Also didn’t work! Hopefully an update to the game will fix it, I’ll just have to wait until then I guess.
01-08-2022 09:36 AM
I’m hoping for that too! Maybe it’s just growing pains. I’m able to access other worlds through the auction house, or by looking at another users creations, but that’s a tedious workaround when I should just be able to use the menu.
01-10-2022 07:17 PM
The same thing happened to me. I contacted support and he stated to just wait until an update was pushed out, and hopefully that would solve the problem. I can't believe there is no other found resolution. I already sat and waited the 48 hours to be able to even download it.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset