10-23-2022 05:22 PM
The game says to go to meta.com/setup and log in, which i did. The meta.com/setup website now says to go back into headset and it will let me play, but I am still at the same screen. Website says to reset if this happens so I did... Still at the same screen. I saw somewhere that you should factory reset... so I did... STILL at the same screen saying go to meta.com/setup. So i try that again and the website says the same thing go back to your headset and if it doesn't work reset it. There is nothing else I can do, please fix this.
10-26-2022 03:34 PM
Hi @Ian11c! We'd love to help you get into Horizon Worlds. Please PM by clicking on our profile and clicking "Send a Message." You can also click HERE to contact our teams by email or live chat. We'll look into this together. Thanks!
11-20-2022 07:29 AM
Hello,
I have the same problem...I try to go to meta/setup.com and I log in to my facebook page and then nothing...I can access my headset from my phone and golf + works.
11-20-2022 04:12 PM
I have same problem. What should I do?
11-20-2022 05:41 PM
Hey guys, we totally get how frustrating it is to have something like this delay your access to Horizon Worlds. We're more than happy to help you get into the game! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
12-01-2022 07:40 AM
Same issue, a public solution would be nice....
12-06-2022 11:50 AM
Same issue for the last week.
12-06-2022 12:15 PM
I fixed it by getting into a support team chat with oculus and asking them to fix it for me, they did!
12-06-2022 12:15 PM
I fixed it by getting into a support team chat with oculus and asking them to fix it for me, they did!
12-06-2022 12:15 PM
I fixed it by getting into a support team chat with oculus and asking them to fix it for me, they did
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset