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Horizon Worlds stuck on "To continue using Meta Horizon Worlds" pop up

Ian11c
Explorer

The game says to go to meta.com/setup and log in, which i did. The meta.com/setup website now says to go back into headset and it will let me play, but I am still at the same screen. Website says to reset if this happens so I did... Still at the same screen. I saw somewhere that you should factory reset... so I did... STILL at the same screen saying go to meta.com/setup. So i try that again and the website says the same thing go back to your headset and if it doesn't work reset it. There is nothing else I can do, please fix this.

13 REPLIES 13

MetaQuestSupport
Community Manager
Community Manager

Hi @Ian11c! We'd love to help you get into Horizon Worlds. Please PM by clicking on our profile and clicking "Send a Message." You can also click HERE to contact our teams by email or live chat. We'll look into this together. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello,

I have the same problem...I try to go to meta/setup.com and I log in to my facebook page and then nothing...I can access my headset from my phone and golf + works.

leapold
Honored Guest

I have same problem. What should I do?

Hey guys, we totally get how frustrating it is to have something like this delay your access to Horizon Worlds. We're more than happy to help you get into the game! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Same issue, a public solution would be nice....

Custard80
Honored Guest

Same issue for the last week.

I fixed it by getting into a support team chat with oculus and asking them to fix it for me, they did!

I fixed it by getting into a support team chat with oculus and asking them to fix it for me, they did!

I fixed it by getting into a support team chat with oculus and asking them to fix it for me, they did

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