Horizon Worlds

[blockywow]

hey everyone

I was hoping to get some help with horizon worlds.

I recently came back to my quest two, and found that after the title screen, horizon worlds was a complete black screen.

things I have tried:

reboot headset

uninstalling and reinstalling horizon worlds

ending and creating a new session

 please help

[MetaQuestSupport]

Hey there, @blockywow! We totally understand that you're having problems with Horizon Worlds, and we know how this may be affecting your VR experiences. We'd also like to thank you for informing us of everything you've done to fixed this. We recommend that you report the bug you're experiencing with Horizon Worlds so that the technical team can discover a solution, we'll leave the steps below for you.

1. Open the Horizon Worlds app.
2. Ensure that the user is able to launch the app.
3. Then, while holding both of the controllers, press down simultaneously the A&B buttons on the right controller and the X&Y buttons on the left controller.
4. Pressing all four buttons will start the process of the bug collection. Have the user submit details of the issue.
   
5. They can use “key words” to describe their experience, such as:
   • Any error message
   • Location of the issue: ”creator menu settings missing”, “Arena Clash tracking off”, etc.
6. Once the user submits the bug report our engineering team will be able to triage the issue more effectively.

Please let us know if you need any further assistance.

[MetaQuestSupport]

Hey there! We're keeping an eye on you and wondering if you still need any further assistance. If you do, please let us know and we'll be more than delighted to continue assisting you.