07-26-202408:12 PM - last edited on 07-27-202403:02 PM by AliceinVRworld
I recently purchased a used Oculus Go headset, and am trying to connect it to my iPhone. However, every time I try to connect them, the phone is unable to find my headset. I have tried every troubleshooting step:
- Making sure everything is on
- Making sure the headset is lit up
- Turning Bluetooth off and on
- Ensuring my phone is connected to the internet.
On the Oculus itself, the screen shows the Oculus oval, and there is a green light in the bottom left corner.
I'm completely new to VR headsets, and I'm not sure what's going on. The person who sold me the headset assured me that it worked.
Hi again, @TheLaz1985! Thank you for updating us on the troubleshooting! Since support for the Oculus Go has ended (please see our link: here for more information), please consider reaching out to the original seller for any inquiries you might have. The Oculus Go was an important step in the lifecycle of not only Oculus but VR as a whole. It brought to life a new world for millions of people and introduced them to what VR was and could be. We appreciate you embarking on this journey with us. We have now shifted our focus to ensure that we can keep pushing what is possible in VR. We hope you can still find plenty of experiences, wonders, and fun with the apps that continue to thrive on the Oculus Go, and we hope to continue to see you in the Metaverse."
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @TheLaz1985. We see you are experiencing some issues with your Oculus Go not being able to be found by your mobile app. We are happy you decided to join VR and joined the Meta community. We would like to mention that the Oculus Go has reached the end of it's life expectancy. Below are some troubleshooting steps in addition to what you have already done.
Ensure the phone is compatible with the Meta Horizon mobile app.
Ensure the mobile app and headset are on the latest available version.
Ensure the phone and headset are connected to the same network on the same frequency.
Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.).
If the issue persists, factory reset the headset. The steps provided so say Meta Quest, but they do work for the Oculus Go.
We hope you enjoy the rest of your day, and again, welcome to virtual reality!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Attempts to factory reset the headset have failed. It still shows the Oculus oval, with a green (yellow?) dot in the lower-left corner, and nothing else. The option to factory reset doesn't come up at all. Also, despite the indicator button showing that there is more than 90% power in the battery, the headset only shows the boot screen for 1-2 seconds before going dark.
I'm not sure how to connect it to Wi-Fi. It doesn't have a controller, so I was trying to use my phone to register my nintendo joy-cons as controllers, since they use bluetooth.
Hi again, @TheLaz1985! Thank you for updating us on the troubleshooting! Since support for the Oculus Go has ended (please see our link: here for more information), please consider reaching out to the original seller for any inquiries you might have. The Oculus Go was an important step in the lifecycle of not only Oculus but VR as a whole. It brought to life a new world for millions of people and introduced them to what VR was and could be. We appreciate you embarking on this journey with us. We have now shifted our focus to ensure that we can keep pushing what is possible in VR. We hope you can still find plenty of experiences, wonders, and fun with the apps that continue to thrive on the Oculus Go, and we hope to continue to see you in the Metaverse."
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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