Horizon workrooms - No internet connection

[lmbelo]

When I try to launch the Workrooms app, it suddenly show me an error message, telling that I don't have internet connection. The odd thing is that I do, I can browse, watch videos and everything else...

[MetaQuestSupport]

Hello, @lmbelo! Thank you for bringing this to our attention. We would love to assist you with this. We would first like for you to reboot your headset to see if this resolves your issue. Please check out the following: 

1. Hold down the power button on your Meta Quest headset.
2. Continue holding until you see a prompt in VR to reboot your headset.
3. Select reboot, then try connecting to Wi-Fi again.

If that did not work, we would like for you to use RouteThisHelps, an app for your iOS or Android phone or even tablet to help diagnose your Wi-Fi issue. Please attempt the following: 

1. Download the RouteThisHelps app on your iOS or Android phone or tablet.
2. Open the RouteThisHelps app and tap Begin.
3. Enter the code FBRL.
4. Stand within 2 meters of your headset and tap Next, then tap Network scan.

The scan takes about two minutes. Keep the app open while the scan is running. Once the scan has finished, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app. After that has been completed, we ask that you try launching Horizons workrooms again and see if you still get that same error message about having no internet connection.