08-05-202404:54 PM - last edited on 08-06-202410:32 AM by NolaBaby
I have just downloaded the app horizon workrooms on my meta quest 2 (that are updated) and every time i enter to the app I can see the virtual desk but the screen inside the app remains loading and then suddenly it appears this message:
"An unexpected error occurred
Please use the Oculus button to quit Workrooms and relaunch the app."
I have searched a lot and i just found threads that are too old and doesnt have a solution for me
Hello @munoz.manuela, thank you very much for reaching out. We understand you are experiencing an error with the Horizons Workrooms app on your headset. Is this the only app being affected by an unexpected error? If you haven't already, please try to uninstall and then re-install the app on your device. If the issue persists, please drop us a Direct Message and we will continue from there. Have a lovely day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi! I am having the same issue. Yesterday it worked, today it does not. I have tried reinstalling the app multiple times and restarting headset but unfortunately that has not helped.
Hey there, @klejejs! We recognize that you're having a few issues with Meta Horizon Workrooms being unresponsive and crashing. We are more than happy to assist you regarding this issue. We have two quick questions: Is this the only application you're having difficulties with? Are you running the most recent update for both your headset and application?
If the answer is yes, please provide feedback to Meta Horizon Workrooms. To find out how to file a bug report, click this link. Any reports you make will certainly be viewed by the right team. Do inform us if there are additional issues we can assist you with. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @munoz.manuela! We appreciate you for already attempting to uninstall and reinstall the application. Were you able to submit a bug report for Meta Horizon Workrooms? If not, please click here to submit the report, and our right team will keep an eye out for it. Please let us know if any changes were made. We hope to hear back from you soon. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
