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Horizon worlds

Level 2

Trying to download app but it’s only in wishlist


Retired Support

Hey there @BellaBELL145, I'm sorry to hear you're having difficulty downloading Horizon Worlds. Let's try a few standard trouble shooting steps and see if we can't get you up and running in the metaverse. 

 Firstly, make sure these criteria are met:

  • Live in the US, Canada, UK, Ireland, Iceland, France or Spain
  • Be connected to a Facebook account
  • Be over 18 years of age*

If you meet all these requirements and are still are unable to download the app doublecheck a few more things:

  • Are you signed into the correct Facebook account 
  • Make sure your account is connected to Facebook
  • Having you recently moved or travelled, in which your account's location could change.

If you've went through all these steps and are still experiencing trouble, please open a ticket with support:





Have you tried turning it off and on again?