I’m having an issue where the world sound volume stays at 100% no matter how much I adjust it. I have it at 0% now and it everything is still too loud. Makes it impossible to hear people on certain worlds and over stimulating in others. I’ve uninstalled the app and reinstalled. Nothing works.
Hey there @Pondrr! Thank you so much for reaching out to us! It's hard to have fun in the virtual world if everything is too loud, so we're here to help! We'd like to ask you a few questions to better determine how to assist.
Which device are you encountering this issue with?
Are you using the stand alone headset or are you using PCVR?
Has this app ever worked properly for you?
When encountering this issue, is it every area and/or world of horizon or just certain experiences?
We appreciate you taking the time to get this information back to us, we're looking forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I’m using the meta quest 3. It happens on horizon worlds only. It only happens for my user on both of my headsets. Other users do not have the volume issue.
Hey there @Pondrr! Thank you for providing us with this information. We'd like to attempt some additional troubleshooting steps. Please try using headphones to check if it improves the volume control. If not, please try rebooting the headset. Here are the steps to do so!
Hard Reboot the headset
Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
If the boot-up sound is not heard:
Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
