Sad story.. I would not have purchased my Rift S if I ever expected to read about such experiences..
Was going to bring some fun into nowadays situation and purchased one with a few games for distraction.. ended up with Oculus permanently showing me my hardware does not meet actualized minimum requirements..
Now, after building me a complete New PC with new Ryzen 7 5800x, 32GB High speed ROM and a painfully overpaid RTX 3060 12GB GPU all on Prestige X570 mainboard which was a bunch of invest and time&effort - same note, still and even more disappointed kids around, new games still do not start and can't find any useful help or support..
Was not looking for a refund when logging on, just hoping to find a useful information but after reading all this my biggest concerns are most likely to become true..
Still hope that I'm going to receive a hand from support side to get over this ridiculous freeze. Otherwise I'd second that and get me other device from different manufacturer for sure.
I am so disgusted right now myself. We sent in our quest 2 on August 21 because it would not charge or hold charge. They sent us a replacement headset that would not begin the connection process and was stuck in the controller connection screen. We reported that and they had us return that and they sent us another replacement. The 2nd one will also not move past the controller connection screen. We walked through multiple steps with multiple reps trying to get it going. Now we have been told it is a large scale engineering issue and to just wait indefinitely for a repair. Not 1 proactive follow up by META updating me on anything.
I keep getting canned replies to my inquiries that are cut & pasted. The last one even missed one spot and left "customer name" in their reply.
Are they honestly telling me that every replacement headset being sent out is not able to connect? If that is the case, that is HORRID service and META should be out of business. If not the case, then we are the ones getting treated horribly. Either way, shame on META and I want my $ back.