I sent my headset for warranty replacement, accepted by Meta Quest support. I got a confirmation from Purolator that my package had been delivered but I never received anything from Meta. They didn't answer my emails so I started new claim on Meta Store Support side. This resulted in a chain of emails, each time with a different agent replying to the previous email, and with no information what the problem was and when was I going to get back my headset or replacement. The whole experience is very stressful and I'm regretting having bought anything from Meta. The latest developments were that they had escalated my case, and today, all of a sudden, I received a return label from "Facebook Return" with the instructions on how to return my headset. Confusing and frustrating since they received my headset almost two weeks ago! I feel like I have no option but to start a legal case in Small Claims Court!
We don't want our customer to face such issue. Can you please reach out to our private message, so that we can look into the matter and correct things.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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