cancel
Showing results for 
Search instead for 
Did you mean: 

How Do I Redeem My $50 in the Game Store?

sstephenson
Explorer

My son purchased a Quest 2 for me for Christmas direct from Oculus. There is supposed to be a $50 game credit included with the purchase, but I see no credit in the store. How do I redeem it? Thanks!

12 REPLIES 12

Flamingo657
Explorer

I have the exact same question.  How do I access the credit after activating a unit bought on the Oculus online store during the promotional period?

MadeinCali
Explorer

You need to activate a referral code on your Facebook account before activating your oculus. If you use mine, we both get $60 in store credit! 
https://www.oculus.com/referrals/link/MadeinCali/

MetaQuestSupport
Community Manager
Community Manager

Hey everyone,

 

If are having issues getting credits that you should have gotten, please submit a ticket with us here. Include the email associated with your (or your son's) Oculus/Facebook account, and a picture of your confirmation email or receipt.

 

Fair warning, we have a lot of customers reaching out, so we ask for your patience while we handle everyone. We appreciate the understanding and can't wait to have you gaming with us!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello I purchased a Quest 2 for Christmas and received an email from Meta stating I have $23 meta store rewards however there is no promo code to apply the credit during check out when attempting to purchase a game please help.

Hey there, @Data-Daddio! Not to worry. We're happy to address any concerns about the credit you were offered. So, to assist us understand, please send us a picture of the email you received regarding the credit. Please send us a private message so that we may better serve you.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi , @MetaQuestSupport my son received a $50 meta quest gift card. We can not figure out how to redeem. we tried to get a wallet but he does not have that option to add one. Can you please help.

 

Thank you!!

Hey there, @Trepkids99! We understand that you are having difficulties redeeming your gift card. This is something we don't like to hear because we know how it affects your VR experience. So let us put you in the right direction and take care of this for you. We'll leave the instructions below for you to try on our website or in the app. Please keep us updated on how things proceed so that we can evaluate if any more measures are required.

 

  • On the Meta Store Website:
  1. Navigate to https://store.meta.com/redeem-code from your browser.
  2. Sign in with your Meta account or create one if you don’t have one.
  3. Enter your Gift code.
  4. Click Redeem to add the Meta Quest Gift Card to your account

 

  • On the Meta Quest Mobile App:
  1. Open the Meta Quest mobile app.
  2. Tap Menu
  3. Tap Wallet
  4. Tap mceclip0.pngto open Add to Wallet.
  5. Tap Gift card.
  6. Enter your code under Gift card code or tap Scan QR Code to scan your gift card’s QR code with your camera.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Trepkids99
Honored Guest

Thank you for your quick response.  We have tried that a few times. Our code is only 16 letters/digits not 25. That is the problem we are having, I thought maybe we were putting it the right spot but our code just is not working.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?